Cr Cheryl Gaedtke – Press Release – 17 May 2018
Category : General News
Cr Gaedtke is here to help
It is a Councillor’s role to assist their constituents with various issues, and to offer sound advice relative to their Local Government role. However, often I receive complaints from our residents that I cannot immediately deal with, because the resident is not aware that there is a process in place that applies to everyone.
Consequently, is all about “Help Us Help You”. Council has a system in place where residents can lodge a Customer Service Request (CSR) to report an area of concern or make a request for service or assistance. Our friendly customer service team can lodge a CSR on your behalf. It is as easy as one, two, three!
One – phone, email or write to Council and ask to lodge a Customer Service Request
Two – explain the nature of your request and location
Three – Request a CSR reference number if you wish to monitor the status of your enquiry.
Need further information, jump on council’s website, and to Contact Us and then Customer Service Requests. Once you read all the information, I am sure you will agree – It is as easy as one, two, three!
Condition of council roads is by far the most received complaint. With such a large road network, there are many policies and levels of intervention that apply. There is also a strategic categorization of roads to assist with the urgency of requests.
Complaints about animal control, and in particular control of dogs is another common complaint. It is imperative that all information is offered directly to Council, so that all relevant information is available to the responsible Council Officer.
I am more than happy to help wherever possible, however we need to adhere to the Customer Service Request procedure. We are definitely here to help.