Cr Cheryl Gaedtke – Press Release – 17 May 2018

Cr Cheryl Gaedtke – Press Release – 17 May 2018

Category : General News

Cr Gaedtke is here to help

It is a Councillor’s role to assist their constituents with various issues, and to offer sound advice relative to their Local Government role.  However, often I receive complaints from our residents that I cannot immediately deal with, because the resident is not aware that there is a process in place that applies to everyone.

Consequently, is all about “Help Us Help You”.  Council has a system in place where residents can lodge a Customer Service Request (CSR) to report an area of concern or make a request for service or assistance.  Our friendly customer service team can lodge a CSR on your behalf.  It is as easy as one, two, three!

One – phone, email or write to Council and ask to lodge a Customer Service Request

Two – explain the nature of your request and location

Three – Request a CSR reference number if you wish to monitor the status of your enquiry.

Need further information, jump on council’s website, and to Contact Us and then Customer Service Requests.  Once you read all the information, I am sure you will agree – It is as easy as one, two, three!

Condition of council roads is by far the most received complaint.  With such a large road network, there are many policies and levels of intervention that apply.   There is also a strategic categorization of roads to assist with the urgency of requests.

Complaints about animal control, and in particular control of dogs is another common complaint.  It is imperative that all information is offered directly to Council, so that all relevant information is available to the responsible Council Officer.

I am more than happy to help wherever possible, however we need to adhere to the Customer Service Request procedure.  We are definitely here to help.


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Somerset Farmers book your seat now for the Farmer's Big Night Out on Wednesday, 8 September at the Somerset Civic Centre.Enjoy a great evening of live entertainment, dinner and socialising. This event is Free for Somerset farmers.Call Council on (07) 5424 4000 to book your ticket now as seats are limited. ... See MoreSee Less
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Councillor Cheryl Gaedtke for a strong Somerset Region
See you there tomorrow morning for a sausage sandwich.🌭👍👍💲2-50 each ... See MoreSee Less
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Deputy Premier and Minister for State Development, Infrastructure, Local Government and PlanningThe Honourable Dr Steven MilesGreater council integrity for QueenslandersThe Office of the Independent Assessor will receive more funding and Queensland communities will see improved clarity for councillors around their decision-making, announced the Deputy Premier and Minister for Local Government today.The Deputy Premier announced $1.302 million over two years to support eight full-time equivalent positions in the Office of the Independent Assessor OIA.“It’s vital Queensland communities have confidence in the decision-making of their elected representatives, and we are looking to ensure that decision-making isn’t hindered by any confusion around potential conflicts of interest,” Mr Miles said.“The Government recently undertook a project which analysed the operations of the new councillor complaints framework to make sure it is working smoothly and effectively.“The analysis resulted in a number of recommendations, including streamlining the interactions between the department, the Office of the Independent Assessor (OIA) and the Councillor Conduct Tribunal (CCT).“We will streamline the process of declaring conflicts of interest, clarifying when a councillor can and cannot participate in decision-making, and how the conflict of interest framework, including the definition of ‘related party’, applies in small council settings.“We’re also providing greater resourcing support for OIA to help carry out its investigations into councillor complaints and keep up with high demand.“To support the OIA to carry out its investigations into councillor complaints we’re committing an additional $1.302 million over two years to support eight temporary full-time equivalent positions.It follows an announcement in December 2020, of an extra $250,000 for the OIA to fund an additional three staff.Mr Miles said the Government will continue working with key stakeholders such as the Local Government Association of Queensland (LGAQ), to look at ways of improving the system.Local Government Association of Queensland CEO Greg Hallam thanked the Deputy Premier and his department for working proactively with the LGAQ and its member councils to review the current conflict of interest laws to make sure they are achieving what they were designed to.“Ensuring Queensland’s conflict of interest rules are both workable and effective is of critical importance to local councils and the communities they serve,” Mr Hallam said.“We have provided the Deputy Premier and his department with an extensive submission outlining some of the unintended consequences our member councils are experiencing and recommending potential reforms to the Local Government Act and we look forward to continuing to work in partnership with the Government to progress those changes.”Mr Miles thanked the LGAQ and all stakeholders involved for their input to improve the sector.“It’s crucial we keep listening to stakeholders and support councillors to be the best representatives they can be for their communities,” Mr Miles said.“This is about making a good system even better by increasing transparency and integrity and providing Queenslanders the finest Local Government system in the country.”ENDSMedia contact: Katharine Wright – 0428 957 903 / Amy Hunter – 0423 651 484 ... See MoreSee Less
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